Privacy Policy
Last updated: December 4, 2025
1. Introduction
Villion LLC ("we," "our," or "us"), a California limited liability company based in Daly City, California, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.
2. Information We Collect
2.1 Account Information. When you create an account, we collect your name, email address, phone number, and password.
2.2 Identity Documents. For booking verification, you may provide copies of your driver's license, passport, and/or insurance documents. These are stored securely and used solely for verification purposes.
2.3 Profile Information. You may upload a profile photo and provide additional information about yourself.
2.4 Booking History. We maintain records of your bookings, reservations, and service requests to provide and improve our services.
2.5 Payment Information. Payment processing is handled securely by Stripe. We do not store your full credit card details on our servers.
2.6 Membership Application. If you apply for Eminence membership, we collect application responses including your professional background and interests.
3. Device Permissions
3.1 Location. We request location access to show nearby pickup locations and provide location-based services. You can disable this in your device settings.
3.2 Camera & Photos. We request camera access for document verification photos and profile pictures. Photos are only accessed when you choose to upload them.
3.3 Microphone. Our AI concierge feature uses your microphone for voice commands and transcription. Audio is processed in real-time and not permanently stored.
3.4 Biometrics. Face ID or Touch ID may be used for secure sign-in. Biometric data is stored locally on your device and never transmitted to our servers.
3.5 Notifications. We may send push notifications for booking updates, messages, and important account information. You can manage notification preferences in your device settings.
4. How We Use Your Information
- To create and manage your account
- To process bookings and reservations
- To verify your identity for luxury service rentals
- To communicate with you about your bookings
- To provide customer support
- To improve our app and services
- To process membership applications
- To comply with legal obligations
5. Data Sharing
5.1 Service Providers. We share necessary information with vendors who provide the luxury services you book (car rental companies, yacht charters, hotels, etc.) to fulfill your reservations.
5.2 Payment Processors. Payment information is shared with Stripe for secure transaction processing.
5.3 Legal Requirements. We may disclose information when required by law or to protect our rights and safety.
5.4 No Selling of Data. We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Booking records may be retained for legal and accounting purposes. You may request deletion of your account and associated data by contacting us.
8. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
To exercise these rights, contact us at the email below.
9. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.
10. Third-Party Services
Our app may integrate with third-party services including Apple Sign In, Stripe payments, and AI services (OpenAI). These services have their own privacy policies governing how they handle your data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us at:
Email: Admin@joinvillion.com
Location: Daly City, California